Delivery & Returns
IMPORTANT - FROM 17th DECEMBER 2020 UNTIL FURTHER NOTICE THE WEBSITE IS LOCAL PICKUP ONLY.
APOLOGIES TO OUR CUSTOMERS FURTHER AFIELD.
Currently this applies ONLY to the new goods sold on our website. When we update it to include our vintage furniture and other items, the delivery information will be updated to reflect that. Please note that orders may take slightly longer than normal due to the COVID-19 pandemic.
COLLECTION FROM BRIGHTON STORE - FREE
If you would like to collect your order in Brighton rather than pay for postage, select the 'Click & Collect' delivery option at checkout. Once your goods have been picked we will email you to let you know your new goodies are ready for pick up.
Standard Delivery on orders under £40 costs £3.95 for Small-Medium Parcels. Delivery takes 3-5 working days.
Standard Delivery on orders over £40 is free and takes 3-5 working days.
Some of the bulky/heavy items we offer for sale are excluded from our standard delivery charges and may incur a postage surcharge.
Delivery to Europe costs £12.95. Delivery to the Rest of the World costs £19.95.
Please be aware that receiving goods in some countries may incur import duties and/or local taxes which are your responsibility.
It may sometimes be possible that the standard international delivery charges set out above will prove insufficient for especially bulky/heavy parcels. In this case we will contact you and offer you a postage surcharge to meet the cost of shipping your order. Should you not wish to pay this surcharge we will refund your payment in full and cancel your order.
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 14 days of receiving your order. You can return your product for a different product or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging ready for resale
- Returned items must have no visible signs of wear or use
- Food and Earrings cannot be returned
To initiate a return or exchange, please complete the following steps:
- Email us within 14 days of receiving your goods with proof of purchase
- We will supply information on where to return the goods
- You must return them within 14 days of us confirming the return is acceptable
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- We will aim to refund you as soon as possible after the goods are received back, however, please allow up to 7 days for us to process this
- Exchanges will be sent out within 7 days of receiving the original order back
- You are responsible for any return postage charges and we recommend using a tracked service as we cannot be responsible for goods lost on their return journey
- Should you have any more questions, please do not hesitate to drop us a note via our Contact Us page!
LOST OR DAMAGED GOODS
Should your parcel be lost or something you bought arrives damaged/broken, please get in touch using our contact us page so we can assist.